Description of Gorgias: Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Gorgias is used by 0.67% of websites in the Live chat category.
Style & Fashion is the most popular main category among the websites using Gorgias.
Beauty is the most popular subcategory among the websites that are using Gorgias.
The technologies that are most often used together with Gorgias are core-js, Boomerang, Open Graph, Module Federation, Emotion, webpack, HSTS, Facebook Pixel, HTTP/3, Klaviyo.
Our AI based recommender engine (trained on 100 million data points) suggests that websites using Gorgias may also be interested in using these other technologies: Emotion, AWIN, PushOwl, Back In Stock, Bunny, Triple Whale, Swym Wishlist Plus, Rebuy, LiveIntent, Elevar.
Technology | % of use together with Gorgias | Website |
---|---|---|
core-js | 95.64 | https://github.com/zloirock/core-js |
Boomerang | 86.18 | https://akamai.github.io/boomerang |
Open Graph | 84.73 | https://ogp.me |
Module Federation | 76 | https://webpack.js.org/concepts/module-federation/ |
Emotion | 74.18 | http://emotion.sh |
webpack | 73.82 | https://webpack.js.org/ |
HSTS | 72 | https://www.rfc-editor.org/rfc/rfc6797#section-6.1 |
Facebook Pixel | 70.91 | http://facebook.com |
HTTP/3 | 69.45 | https://httpwg.org/ |
Klaviyo | 68.73 | https://www.klaviyo.com/ |
Technology | AI Recommendation Score | Website |
---|---|---|
Emotion | 0.49 | http://emotion.sh |
AWIN | 0.24 | https://www.awin.com |
PushOwl | 0.23 | https://pushowl.com |
Back In Stock | 0.23 | https://backinstock.org |
Bunny | 0.2 | https://bunny.net |
Triple Whale | 0.2 | https://triplewhale.com/ |
Swym Wishlist Plus | 0.19 | https://swym.it/apps/wishlist/ |
Rebuy | 0.19 | https://rebuyengine.com/ |
LiveIntent | 0.18 | https://www.liveintent.com |
Elevar | 0.18 | https://www.getelevar.com |
Introduction to Gorgias
Gorgias is a customer support automation platform that uses artificial intelligence and machine learning to automate repetitive customer service tasks such as responding to customer inquiries and processing returns, exchanges, and refunds. It integrates with various e-commerce platforms and communication channels such as email, chat, and social media to provide personalized and efficient customer service. Gorgias also offers data analytics and reporting tools to track customer behavior and optimize support processes.
Practical Applications
of Gorgias
1. Customer support automation.
2. Response suggestions for frequently asked questions.
3. Automated email and chat responses.
4. Streamlined ticket management for customer service teams.
5. Customer data management and analysis for personalized support.
6. E-commerce automation for order tracking and returns.
Benefits and Advantages of Gorgias
- Gorgias offers automated responses to frequently asked questions, saving time and effort for customer support teams.
- The technology integrates with a variety of e-commerce platforms, including Shopify, Magento, and WooCommerce.
- Gorgias allows for customization of responses and workflows to fit each business's unique needs.
- The platform provides real-time metrics and analytics to track customer satisfaction and the effectiveness of responses.
- Gorgias offers a multi-channel approach, allowing businesses to provide support through email, chat, social media, and more, all in one place.
- The technology utilizes machine learning and AI to improve response accuracy and efficiency over time.
- Gorgias' customer support automation can improve response times and reduce customer churn, leading to increased customer loyalty and revenue.
- The platform allows for easy collaboration between support agents and teams, improving internal communication and problem-solving.
Website | IAB category 1 | IAB category 2 | OpenRank |
---|---|---|---|
rzmask.com | Business and Finance | Industries | 4.55 |
orgain.com | Healthy Living | Nutrition | 4.49 |
aliciaadamsalpaca.com | Business and Finance | Industries | 4.38 |
dharmacrafts.com | Home & Garden | Tibetan | 4.38 |
mumidesign.com | Travel | Travel Accessories | 4.38 |
paredeyewear.com | Style & Fashion | Women's Fashion | 4.37 |
boysmells.com | Style & Fashion | Beauty | 4.31 |
pappyco.com | Automotive | Auto Body Styles | 4.31 |
virusintl.com | Style & Fashion | Men's Fashion | 4.27 |
donajofitwear.com | Style & Fashion | Women's Fashion | 4.26 |
Website | IAB category 1 | IAB category 2 | OpenRank |
---|---|---|---|
nakedspirits.com.au | Food & Drink | Alcoholic Beverages | 0.97 |
thenaturalgiftcompany.co.uk | Events and Attractions | Personal Celebrations & Life Events | 1.2 |
nickokitchenshop.com | Style & Fashion | Flower Shopping | 1.5 |
adoseofdupas.com | Travel | Travel Type | 1.53 |
rockdocinc.com | Business and Finance | Medical Tests | 1.62 |
The average age of websites using Gorgias is 11.3 years.
The average page rank (measure of backlink strength) of websites using Gorgias is 3.26.
Technology | % of use together with Gorgias | Website |
---|---|---|
Varnish | 0.3636 | http://www.varnish-cache.org |
Jilt App | 0.3636 | https://community.shopify.com/c/shopify-apps/jilt-is-over-what-app-to-use-for-abandoned-carts-now/td-p/1575095 |
AcuityAds | 0.3636 | https://www.acuityads.com |
Tapad | 0.3636 | https://www.tapad.com |
OpenX | 0.3636 | http://openx.com |