LiveChat - Web Usage Statistics and Market Share

Websites using LiveChat

Description of LiveChat: LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.

LiveChat is used by 12.21% of websites in the Live chat category.

Business and Finance is the most popular main category among the websites using LiveChat.

Business is the most popular subcategory among the websites that are using LiveChat.

The technologies that are most often used together with LiveChat are jQuery, Google Analytics, Google Tag Manager, Google Font API, Bootstrap, Font Awesome, Facebook, Cloudflare, Google Workspace, Cart Functionality.

Our AI based recommender engine (trained on 100 million data points) suggests that websites using LiveChat may also be interested in using these other technologies: Genesis theme, Patreon, Prefix-Free, UPS, Recent Posts Widget With Thumbnails, Clicky, W3 Total Cache, Hotjar, cdnjs, Sucuri.

Top IAB Industry Verticals using LiveChat

Top 10 technologies that are most often used together with LiveChat

Technologies that are most interesting for website using LiveChat, as determined by our AI recommender

Distribution of domains using LiveChat over IAB1 verticals

Introduction to LiveChat

LiveChat is a customer service software that enables website owners to communicate with their visitors in real time. It allows businesses to provide instant support to customers and resolve their queries quickly. With features like chat transcripts, visitor tracking, and file sharing, LiveChat helps businesses improve their customer experience and increase conversions. It can be integrated with popular platforms like WordPress, Shopify, and Magento and is available for desktop and mobile devices.

Practical Applications of LiveChat

1. Customer Support: LiveChat can be used by businesses to provide real-time customer support via chat.

2. Sales: LiveChat can be used by sales teams to engage with potential customers and answer questions in real-time, ultimately increasing the likelihood of conversion.

3. Lead Generation: LiveChat can be integrated with lead generation campaigns, allowing businesses to collect contact information and follow up with potential customers.

4. Website Engagement: LiveChat can be used to increase website engagement and reduce bounce rates by providing customers with a quick and easy way to ask questions or get help.

5. Feedback Collection: LiveChat can be used to collect feedback from customers about products or services, allowing businesses to improve their offerings.

6. Language Translation: LiveChat can be used to communicate with customers in their preferred language, breaking down language barriers and improving customer satisfaction.

7. Collaboration: LiveChat can be used by teams within a business to collaborate and communicate with each other in real-time, increasing productivity and efficiency.

8. Crisis Management: LiveChat can be used during a crisis or emergency situation to provide real-time updates and support to customers.

9. E-commerce: LiveChat can be used by e-commerce businesses to assist customers with product selection, provide order updates, and address any issues that may arise.

10. Mobile App Support: LiveChat can be integrated into mobile apps to provide in-app support to customers, improving the overall user experience.

Benefits and Advantages of LiveChat

- Enables real-time communication between customers and businesses
- Increases customer satisfaction by providing immediate assistance and support
- Increases sales and conversions by addressing customer needs and concerns in real-time
- Improves customer engagement and loyalty by providing personalized and timely responses
- Reduces response time and wait time for customers, leading to a more efficient customer service experience
- Enables businesses to capture customer data and feedback in real-time
- Provides metrics and analytics to track and measure customer satisfaction and engagement
- Enables businesses to proactively reach out to customers and initiate conversations
- Can be accessed from various devices and platforms, making it a convenient and versatile communication tool.

Distribution of domains using LiveChat over IAB2 verticals

Most popular websites using LiveChat

Less popular websites using LiveChat

Distribution of domains using LiveChat over 1 million most popular domains

Distribution of domains using LiveChat over domain ages

The average age of websites using LiveChat is 13.1 years.

The average page rank (measure of backlink strength) of websites using LiveChat is 2.42.

5 technologies that are less often used together with LiveChat