Privacy Policy

Last updated: August 2025

Alpha Quantum d.o.o. (“Alpha Quantum,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.

1. Data Controller

Alpha Quantum d.o.o.
Franz-Joseph-Str. 11
80801 Munich, Germany
Email: [email protected]

2. Information We Collect

Information you provide:

• Contact information (name, email address, company name) when you fill out forms or contact us
• Account information when you register for our API services
• Payment information processed through our third-party payment providers
• Communication records when you correspond with us

Information collected automatically:

• Server log data (IP address, browser type, pages visited, timestamps)
• Usage analytics through Clicky web analytics
• Technical information about your device and connection

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Respond to your inquiries and provide customer support
• Send service-related communications and updates
• Monitor and analyze usage patterns to improve our platforms
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract performance: Processing necessary to fulfill our service agreements
• Legitimate interest: Improving our services, security, and analytics
• Consent: Where you have given explicit consent for specific processing
• Legal obligation: Where required by applicable law

5. Cookies and Tracking

Our websites use cookies and similar technologies for essential functionality and analytics. We use Clicky web analytics to understand how visitors interact with our sites. You can control cookie preferences through your browser settings. Our analytics do not track personal browsing activity across other websites.

6. Third-Party Services

We may share information with third-party service providers who assist us in operating our platforms:

• Payment processors: PayPal and credit card processors handle payment data
• Analytics: Clicky provides website usage analytics
• Infrastructure: Hosting providers process data as part of service delivery

These providers are contractually bound to use your data only for the purposes we specify and in accordance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Account data is retained for the duration of your service relationship and deleted upon request after account closure. Server logs are retained for up to 12 months.

8. Your Rights

Under the GDPR and applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing of your personal data
• Portability: Receive your personal data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. API traffic is encrypted in transit using TLS. We do not retain customer API query data beyond the processing window required for service delivery.

10. International Transfers

Your data may be processed in countries within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Alpha Quantum d.o.o.
Franz-Joseph-Str. 11
80801 Munich, Germany
Email: [email protected]